Confluence knowledge base
Procedures, project pages and the IT knowledge base, structured so people find answers themselves.
How to add a watcher to an issue
- Open the issue and select the watch icon in the top-right.
- Choose “Add watchers” and type the colleague’s name.
- They now get notified on every change.
Why Confluence turns into a mess
Most Confluence instances start well and turn into a pile of pages nobody can find. The cause is almost always structure: spaces created per person instead of per topic, no templates, and no owner for each area.
We start with the information architecture: which spaces exist, who owns them, what a page of each type must contain, and how Jira work links back to the documentation. Only then do we migrate content and train people.
What we set up
Confluence Cloud, configured for how your company actually works.
- Space structure and permissions for departments, projects and the company-wide intranet
- Page templates for procedures, decisions, meeting notes, project charters and onboarding
- A knowledge base connected to Jira Service Management, with articles suggested in the portal
- Migration from SharePoint, Google Docs, Notion, a wiki or a Confluence Data Center instance
- Jira integration: requirements, roadmaps and reports that stay in sync with the work
- Marketplace apps where they earn their place: diagrams, document approvals, page analytics
- Training for editors and space owners, and a short guide people will actually read
Confluence as an intranet
For companies without a separate intranet, Confluence covers company news, policies, the people directory and onboarding in one place employees already use for project work. We brand it, set the navigation, and give each department its own area to maintain.
Questions we get asked
Can Confluence replace SharePoint?
For documentation, procedures, project pages and an intranet, yes, and most teams find it easier to write in. For file storage of Office documents, SharePoint or OneDrive usually stays, and we link the two.
How do you migrate existing content?
From Confluence Data Center with the Atlassian migration tools; from other systems with import tools or a scripted migration. We clean up during the move rather than copy a mess into a new place.
Do we need Jira to use Confluence?
No. Confluence works on its own. If you do use Jira, the two connect so that issues, roadmaps and reports appear on the pages where people discuss them.
Talk to a certified admin
Tell us what you run and where it hurts. One call tells you what we would do first.